Questions & answers

What the passport shows — and what it does not.

Organised answers for volunteers and for CRO and site staff, covering passport contents, consent boundaries, advisory eligibility outputs, data removal and plans.

For volunteers

What does my Clinical Study Passport show?

It shows your verified identity, contact and demographic details, your eligibility profile, uploaded documents you have chosen to share, and a ledger of your study participation history across participating organisations.

What the passport shows

What does it NOT show or decide?

It never shows another volunteer's data, clinical source records held by a site, or any medical diagnosis. It also does not decide whether you can join a study — that is always the investigator's decision.

What the passport does not do

Who can see my passport?

By default, only you. A CRO or site sees identity, documents or eligibility details only after you explicitly consent to a specific application. You can review or revoke that access at any time.

Consent & access

Can I remove my data?

Yes. You can request erasure of your passport data from within the app. We will delete your profile, documents, consents and participation records while keeping a minimal audit trail required by law.

Data removal

Do I have to pay?

Creating a passport is free. Subscription plans (₹500 for 3 months, ₹1,000 for a year, ₹3,000 lifetime) unlock advanced visibility and sharing features. You choose whether to upgrade, and there are no usage-metered charges.

Pricing & plans

For CROs & sites

What is shown after consent?

Once a volunteer approves your application request, you can see the identity, documents and profile fields they have explicitly shared for that purpose and time window. Every access is logged.

Consent & access

What is NOT in the passport?

The passport is not a medical record system. Source clinical records, pathology reports, imaging and investigator notes remain with the originating site. Clinical Study Passport only carries the participation ledger and what the volunteer chooses to share.

What the passport does not do

Does Clinical Study Passport guarantee eligibility or replace OVIS?

No. Matching and washout outputs are advisory inputs to your screening process. Final eligibility is determined by your investigator under your SOPs. Clinical Study Passport does not replace any national duplicate-participation registry.

What the passport does not do

How do we recruit through Clinical Study Passport?

Publish your studies, review anonymised matches, send consent-gated application requests, and track the funnel from view to enrolled — all inside the CRO dashboard.

Recruitment workflow

What does CRO access cost?

Basic listing and match previews are free. Volunteer access and sponsor reach are each ₹5,000 for 3 months, ₹10,000 for a year or ₹30,000 lifetime. There are no per-unlock, per-brief or success fees.

Pricing & plans

What happens to our records if a volunteer erases their passport?

Their portable passport data is removed from Clinical Study Passport. Clinical source records you hold as the originator remain under your own retention obligations — erasure on Clinical Study Passport does not delete or alter your site records.

Data removal

Still have questions?

Ask us directly.

Tell us your role and the topic you were reading about, and we will reply by email. Please do not include medical details, test results or another person's information.